Help & FAQ
Products
How do I use your products?
Our organic superfood protein blends can be added to smoothies, oatmeal, Greek yogurt, pancakes or even baked goods. We recommend blending or thoroughly mixing Tejari with other ingredients.
How often can I use your products?
We recommend four scoops of Tejari daily.
How do your superfood blends taste?
Delicious! We always hear the best compliments that our protein blends never taste chalky.
Are your products organic?
Yes! Crafted using the highest standards, Tejari blends are sourced from only the purest ingredients available. All blends are organic, vegan, plant-based (dairy-free), and free of artificial sweeteners.
Are your products vegan and cruelty free?
Yes! Each and every one of our Tejari blends are vegan and cruelty free. This means we never test on animals, and only work with vendors who do the same.
Do your products contain any sugar or sweeteners?
Nope. Our protein blends are only sweetened with dates!
What’s the shelf-life of your products?
While each of our protein blends have an expiration on the back of their label, it’s generally recommended that they be used within twelve months of purchase.
How should my protein blends be stored?
If the product is subjected to excessive heat or cold for long periods of time, it may impact the product’s efficacy and taste. That’s why we recommend storing your Tejari blends in a cool, dry place—no refrigeration necessary.
Do you test for heavy metals?
Yes! In an effort to constantly improve the purity of our supplies, we rigorously test every batch, work closely with trusted suppliers, continuously refine sourcing and formulations, and monitor naturally occurring heavy metals as part of our quality assurance process. Our goal is always to minimize heavy metals as much as possible within agricultural realities. You can read more about our testing here.
How can I find more information about a product?
You can learn all about our products, including all nutrition facts and ingredients, on their individual product pages.
Do you have samples?
As a small company, we’re not able to offer samples at this time! However, we’d be more than happy to answer any of your questions. Email us at hello@tejariandco.com, and we’ll put you in touch with one of our nutritional advisors.
Returns
What’s your return policy?
We’re sorry you didn’t love your Tejari. Unfortunately, due to the organic nature of our products, we are unable to accept returns. However, if you have any specific questions or thoughts, please contact us directly at hello@tejariandco.com.
What should I do if I receive the wrong blend?
If you received a product different from the one that you ordered, we’re sorry about that! Please contact us at hello@tejariandco.com and we’ll be sure to get you the Tejari blend you ordered.
Billing
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club credit cards or debit cards. We also accept Apple Pay and Shopify Pay. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Check to see that your card’s billing details (like your security code and billing address) match what you’ve entered into our system. Next, check to see if your card has expired. Your card issuer may have declined your payment. If you’re experiencing further issues, contact us at hello@tejariandco.com. We’ll try our best to help!
Shipping
Do you offer free shipping?
Yep! Receive free shipping on every US order over $70 by using the promo code FREE70 at checkout.
When can I expect to receive my Tejari order? How long will it take to ship?
Our orders generally ship within 5 business days of processing. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. If you have a rush request, please send us a note at hello@tejariandco.com and we’ll do our best to make it happen.
Where is my package? I’m having problems with the tracking.
Once your order has been processed, you’ll receive a shipment notification email with a tracking number as soon as your package is on the way. However, in a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@tejariandco.com.
Where does Tejari ship?
Tejari currently ships to all 50 states. We are working on bringing Tejari everywhere around the world. Tag us @tejariandco to let us know where you live!
How can I change my shipping address?
If your order is shipping to an incorrect address, please email hello@tejariandco.com.
Order Questions
How can I update my order?
Please email us at hello@tejariandco.com as soon as possible if you’d like to cancel or change your order. Please note, we process orders within 1-2 business days, but we’ll do our best to process your request.
Can I use multiple promo codes at checkout?
You can only use one promo code per order. If you’ve discovered two valid Tejari promo codes online, please choose the one you want to use more.